Refund policy

Returns & Exchanges

Because many of our items are custom-made, all sales are considered final. We only accept returns or exchanges if:

• The item arrives damaged
• The item is defective
• The item received does not match the order placed

To request a return or exchange, contact us within 7 days of delivery with photos and a description of the issue. Approved returns must be unused and in original packaging.

Cancellations

Orders may be canceled within 24 hours of purchase. After 24 hours, production has typically begun, and cancellations cannot be guaranteed.

Warranty

Fortis Equipment products include a 1‑year limited warranty covering manufacturing defects. This warranty does not cover:

• Normal wear and tear
• Misuse, neglect, or improper installation
• Unauthorized modifications or repairs